INVARI / Legal
Last updated: 6 October 2026
RETURNS
We want customers to be confident ordering from INVARI. UK customers may notify us that they wish to cancel and return an eligible online purchase within 14 days of receiving it. After notifying us, the item should be returned within a further 14 days.
ELIGIBILITY
Returned garments should be in their original condition and should not have been worn beyond what is reasonably necessary to inspect or try them on. Items should be returned clean, with original tags where applicable, and without damage, marks, strong odours or other signs of use beyond normal inspection. This does not affect statutory rights.
RETURN WINDOW
Customers should contact us within 14 days of receiving their order to request a return. Once a return has been requested, the goods should be sent back within 14 days.
CONDITION OF RETURNED ITEMS
We may reduce a refund where the value of an item has been diminished by handling beyond what would reasonably be allowed when examining the product in a shop. Statutory rights are unaffected.
EXCHANGES
We do not currently operate a direct exchange service. If a different size or item is required, customers should return the original item and place a new order, subject to availability.
REFUNDS
Eligible refunds will be processed using the original payment method. Refunds will normally be issued within 14 days of us receiving the returned goods, or receiving evidence that they have been sent back where applicable. Where required by law, the original standard delivery charge will also be refunded. Any additional cost paid for an enhanced or express delivery option may not be refundable.
FAULTY OR INCORRECT ITEMS
If an item arrives faulty, damaged or different from what was ordered, contact us as soon as possible at contact@invari.uk with the order details and photographs where helpful. We will arrange an appropriate remedy and will not require the customer to bear reasonable return costs for goods supplied faulty or incorrectly.
RETURN POSTAGE
For ordinary change-of-mind returns, the customer is responsible for the direct cost of returning the item unless we state otherwise. We strongly recommend using a tracked return service.
CONTACT
To request a return or ask about a refund, contact contact@invari.uk